Terms of service

OVERVIEW
This website is operated by KANJOU, based in Portland, Oregon. Throughout the site, the terms “we,” “us,” and “our” refer to KANJOU. By accessing our website and/or purchasing from us, you engage in our “Service” and agree to comply with the following terms and conditions (“Terms of Service,” “Terms”). These Terms of Service apply to all visitors, customers, merchants, and contributors to the website.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree, you may not access the website or use any services.

We may update or modify these Terms of Service at any time by posting updates on our website. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website following any modifications constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your location. You may not use our products for unauthorized or unlawful purposes. Violation of these terms will result in immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. Your content, excluding credit card information, may be transmitted unencrypted over various networks. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service, use of the Service, or access to the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
The material on this site is for general information only. We are not responsible if information on this site is inaccurate, incomplete, or outdated. Any reliance on this site’s material is at your own risk.

SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Prices for our products may change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice. We are not liable for any modifications, price changes, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products may be available exclusively online through the website, with limited quantities. Our products may be subject to return or exchange only according to our [Refund Policy](LINK TO REFUND POLICY).

While we strive to display product colors accurately, we cannot guarantee your monitor’s display will accurately reflect actual colors. We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction. All descriptions of products or pricing are subject to change at any time without notice.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. In the event of changes or cancellations, we may attempt to notify you via email at info@kanjou.us or support@kanjou.us for assistance. You agree to provide current, complete, and accurate account information for all purchases.

For more details, please review our [Refund Policy](LINK TO REFUND POLICY).

SECTION 7 - SHIPPING AND ORDER PROCESSING
Please allow 4-7 days for processing orders. You will receive a tracking number once your order is shipped. Delivery times may vary based on destination, typically within 2-5 business days for domestic orders and an additional 10-15 days for international orders.

KANJOU is not liable for lost, stolen, or undelivered packages. If a package is marked as delivered but has not been received, please contact the carrier for further assistance. For order-related inquiries, email support@kanjou.us.

SECTION 8 - RETURNS AND EXCHANGES
All sales are final. Returns or exchanges are not accepted unless you receive a defective or incorrect item. Please contact support@kanjou.us within 7 days of receiving your item if there is an issue with your order.

SECTION 9 - THIRD-PARTY LINKS
Our site may contain third-party links for products or services that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant their products or services. Please review third-party policies before engaging in transactions. Direct any complaints or concerns about third-party products to the third-party provider.

SECTION 10 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
You agree that KANJOU may, without restriction, edit, copy, publish, and otherwise use any comments you submit. You are solely responsible for the accuracy of any comments you post. We are not obligated to maintain comments in confidence, pay compensation, or respond to them.

SECTION 11 - PERSONAL INFORMATION
Your submission of personal information is governed by our [Privacy Policy](LINK TO PRIVACY POLICY).

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site with typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, and availability. We reserve the right to correct errors and update or cancel orders if any information on the site is inaccurate.

SECTION 13 - PROHIBITED USES
In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose or to solicit others to perform unlawful acts. KANJOU reserves the right to terminate your use of the Service for violating prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, or error-free. You expressly agree that your use of the Service is at your sole risk. The Service and all products delivered through it are provided “as is” and “as available.”

KANJOU, its employees, affiliates, and providers shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Service or products, even if advised of such damages.

SECTION 15 - INDEMNIFICATION
You agree to indemnify and hold harmless KANJOU and its affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

SECTION 16 - TERMINATION
These Terms of Service remain effective until terminated by either you or us. If you violate these Terms, we may terminate this agreement without notice. Upon termination, you remain liable for all amounts due up to and including the termination date.

SECTION 17 - ENTIRE AGREEMENT
These Terms, along with any policies or operating rules posted by us on this site, constitute the entire agreement between you and KANJOU and govern your use of the Service, superseding any prior agreements.

SECTION 18 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms by posting changes on this page. Your continued use of the website constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions regarding the Terms of Service can be directed to info@kanjou.us for general inquiries or support@kanjou.us for support.

SECTION 22 - SMS

Business Address:
KANJOU
10260 Southwest Greenburg Road, Suite 400
Portland, Oregon 97223
United States