CONTACT
CONTACT SUPPORT@KANJOU.US FOR ANY ASSITANCE.
SHIPPING RATES
SHIPPING IS FREE INSIDE OF USA. SHIPPING IS AVAILABLE TO SELECT COUNTRIES, WITH RATES BASED ON SHIPMENT WEIGHT. INTERNATIONAL CUSTOMERS SHOULD EXPECT TO PAY DUTIES AND TAXES UPON IMPORT; SELECT CUSTOMERS MAY HAVE THE OPTION TO PREPAY THESE FEES AT CHECKOUT.
ORDER PROCESSING
ALLOW 4-12 BUSINESS DAYS FOR ORDER PROCESSING. ONCE SHIPPED, A TRACKING NUMBER WILL BE SENT VIA EMAIL. DOMESTIC ORDERS TYPICALLY ARRIVE WITHIN 2-5 BUSINESS DAYS AFTER SHIPPING, WHILE INTERNATIONAL ORDERS MAY REQUIRE AN ADDITIONAL 10-15 BUSINESS DAYS.
KANJOU IS NOT RESPONSIBLE FOR LOST, STOLEN, OR UNDELIVERED PACKAGES. IF YOUR PACKAGE IS MARKED AS "DELIVERED" BUT HASN’T BEEN RECEIVED, INITIATE AN INVESTIGATION WITH THE CARRIER, AS WE ARE UNABLE TO REPLACE PACKAGES AFTER SHIPMENT.
RETURN POLICY
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. IF YOU WERE SENT THE WRONG ITEM OR IF THE PRODUCT IS DEFECTIVE, CONTACT US VIA EMAIL AT SUPPORT@KANJOU.US WITHIN 7 DAYS OF RECEIVING YOUR ORDER.
MOBILE TERMS OF SERVICE
IN ADDITON, YOU AGREE TO OUR MESSAGING TERMS AND MESSAGING MOBILE TERMS OF SERVICE.
TERMS OF SERVICE
SELECT THE FOLLOWING LINK TO VIEW TERMS OF SERVICE.
PRIVACY POLICY
SELECT THE FOLLOWING LINK TO VIEW PRIVACY POLICY.